COLLECTIVES CLUB

1. Return Eligibility

To be eligible for a return:

• Items must be unused, unworn, and in the same condition that you received them.

• Items must be returned in the original packaging, including tags or labels.

• Returns must be initiated within 14 days of delivery (unless otherwise stated).

Custom or personalized items (e.g., printed apparel, made-to-order products) are typically final sale, unless defective or damaged.

2. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item arrived damaged, defective, or was shipped in error.

• Original shipping fees are non-refundable, except in cases of incorrect or defective orders.

• We recommend using a trackable shipping service or purchasing shipping insurance for your return. We are not responsible for items lost during return transit.

3. Prepaid Return Labels

In certain cases (e.g., damaged or incorrect items), we may provide a prepaid return shipping label.

• Once your return request is approved, we will email you a label to print and attach to your return package.

• Please drop the package off at the designated carrier location indicated on the label.

5. Processing Returns

• Once your returned package is received and inspected, we’ll notify you via email.

• Refunds or exchanges will be processed within 5–10 business days after we receive your return.

• Refunds are issued to the original payment method used at checkout.

6. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect:

• Take clear photos of the item and packaging.

• Contact us within 7 days of delivery at [insert email].

• We will arrange for a replacement, repair, or full refund, including return shipping if applicable.

Thank you for shopping with us! We aim to provide a smooth and reliable shipping experience for all our customers. Please review the information below to understand how we process, ship, and deliver your orders.

1. Order Processing

• All orders are processed within 2–5 business days (Monday–Friday, excluding holidays).

• Orders placed after 3:00 PM will be processed the following business day.

• During peak seasons, product launches, or sales events, processing times may be slightly longer.

You will receive a confirmation email once your order has been received and another notification when your order has shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method	Estimated Delivery Time	Cost
Standard (Domestic)	3–10 business days	Calculated at checkout
Express (Domestic)	1–3 business days	Calculated at checkout
International	7–21 business days	Varies by destination

Note: Delivery times are estimates and may vary due to factors beyond our control (e.g., carrier delays, customs clearance, weather conditions).

3. Shipping Locations

We currently ship to Canada, the United States, and select international destinations. If your location is not listed at checkout, please contact us to see if shipping can be arranged.

4. Order Tracking

Once your order has shipped, you will receive an email containing a tracking number and link to track your shipment. Please allow 24–48 hours for the tracking information to update.

5. Customs, Duties & Taxes

For international orders, your package may be subject to import duties, taxes, and customs fees. These charges are the responsibility of the customer and are not included in the shipping cost. Please check your country’s customs policies before placing an order.

6. Delays, Lost or Damaged Packages

We are not responsible for shipping delays caused by the carrier or external factors once the package has left our facility.

If your order is delayed, lost, or damaged in transit:

• Contact the shipping carrier directly using your tracking number.

• Then, reach out to us at [insert contact email] with your order details, and we’ll do our best to assist.

7. Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you realize you made a mistake, contact us within 24 hours of placing your order.

8. Returns & Exchanges

Please refer to our Return Policy for detailed information on how to return or exchange items.